| Frequently Asked Questions (FAQ) |
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| How do I receive contracts/assignments? |
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The Certified website allows you to view and offer your services for open contracts/assignments.
Some assignments now allow you to automatically "link" (Autolink) yourself, which means that you
are then assigned, and agree to complete the assignment as outlined. Other assignments of
contracts are offered for you to request. After you request an assignment, it will show
up as "Pending" when you view your information. This means that the assignment has not
yet been assigned to anyone by the Zone Manager. If the assignment status is "Outstanding",
it has been assigned to you. Currently, if you are chosen for an assignment, you will receive
a confirmation call from the Zone Manager before it is assigned to you. If the assignment status is
"Unavailable", then it has been assigned to another Certified Field Associate. Please keep in mind
that the same assignment may be requested by many Certified Field Associates. The number of
available assignments is always changing, so you may want to check back often if you don'
find an assignment that fits your criteria.
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| What do I do when I fulfill the contract/complete the assignment? |
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You need to promptly furnish the results to Certified online. A small number of assignments cannot be entered via the website,
and should be submitted via telephone, or fax. Your field form will indicate what the suggested submission procedures are.
Finally, the original, completed, and legible paperwork should be mailed within 24 hours, as we cannot bill a client without it.
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| How often will I receive contracts/assignments? |
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The number of assignments can vary due to location and the number of Certified Field Associates requesting
contracts in your area. You can now Autolink yourself to many assignments, so you determine the number
of assignments you wish to accept. The remaining assignments you can request, and for those, Certified
assignors consider your history regarding the following:
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- Timely completion of assignments and delivery of desired results
- Returning phone or email inquiries from Certified quickly, especially regarding contract completion status
- Immediate reporting, and subsequent mailing, of completed assignments
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| How do I enter my completed report online? |
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Log onto the website and click on "Certified Field Associate Access/Login," then log in with your username and password.
Click on “View Details” on the left of the screen. Next, find the project ID and click on "Enter Report Here." You will
then enter the information from your field form.
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| How do I update my status online? |
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A new feature allows you to let us know your assignment/contract status, such as that you have received your
paperwork and are ready to complete the assignment, or that you are having trouble fulfilling the specifications
outlined. Using this tool is strongly encouraged, so that we know your status without calling you on the phone.
To update, log onto the website and click on "Certified Field Associate Access/Login," then log in with your
username and password. Click on "View Details" on the left of the screen. Next, click on the "Update your Status Here"
link at the top of the page. From the box that pops up, select a project to update, and enter the appropriate information.
Click the "Update Job Status" on the bottom, and you’re done!
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| How do I update my personal information? |
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In order to keep your information current, we strongly encourage you to review your information by clicking on
"My Information," and updating as necessary.
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| How do I contact Certified with questions or concerns about an assignment that I have? |
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You can send us a message by clicking on "Send Message" on the left toolbar. Be sure to fill out all fields so that
we can address your question or problem without delay. Please note that the message board poster is for your
current assignments, not assignments that you may be interested in.
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| Why do I get an "Access Denied" message? |
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This can occur for several reasons:
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- You have requested that we remove you from any future contract offerings/assignments. If you change your mind at a later date, you will need to contact us.
- Your information has not been updated. Please see "How do I update my personal information?"
- You have failed to fulfill contracts/complete assignments without first notifying us. We understand that occasionally emergencies do arise. Please make all efforts to contact us as soon as possible.
- You have not met the contractual obligations of your assignments. This can include not completing an assignment on time, or with the outcomes as outlined in the contract.
- You have repeatedly accepted assignments, only to cancel. Please be sure to read the contract specifications. for all assignments, and only accept them if you can fulfill the requirements!
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In order to reinstate your access to the website, you should contact us. If your circumstance falls into category numbers 3, 4, and 5 above, it is unlikely that you will be reinstated.
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